- BarbarHouse
- Rücktrittsbedingungen COVID-19 2021
COVID-19 2021 cancellation policy.
Coronavirus Travel Cancellation Policy
Is it safe to travel with coronavirus? Here is our booking and cancellation policy in time of covid-19.
Last updated February 02, 2021.
We constantly and carefully monitor all official guidance from the Italian government and regional health authorities and the President of Puglia Region Michele Emiliano.
This page shows the conditions of cancellation cause Covid-19 for reservations afferent to summer vacations in the provinces of Lecce, Taranto, Brindisi, BAT and Bari.
- Policy Barbarhouse s.r.l. to address the current situation related to COVID-19
- Reservations with check-in by 31/12/2021
- Vouchers recognized in 2020 and new bookings made after Jan. 01, 2020 with check-in starting April 01, 2021
- Reservation and cancellation policies for reservations arising from OTAs.
- Policy published and valid until 01/02/2021
What are we doing to address the current situation related to COVID-19 within our policy BarbarHouse Ltd.
Despite the fact that the second wave of the coronavirus has led to a more conscious and safe management of choices, we still believe it is appropriate to mitigate the effects of the uncertainty that is characterizing this period with the adoption of balanced policies on the protection of all the interests at stake i.e. first of all that of travelers and owners up to our organization and our employees as well as that of companies related to the induced generated by us.
Just as every tourist who has paid with his savings for a vacation that may not come true, there is an owner who relies on clear and certain cancellation conditions and related income to be able to meet the payment of mortgages and salaries.
We at BarbarHouse s.r.l. have decided that the customer/tourist will not lose the deposit paid if there are objective causes of cancellation due to coronavirus (covid-19) but will have a double option:
- issue of a voucher to be used in the same property by 03/16/2022 for a stay by 12/31/2022.
- Partial refund of 50% of the amount paid with loss of the remaining 50%.
The following are to be considered objective causes of cancellation: adoption of measures involving lockdown in Italy, inability to travel due to Italian governmental restrictions, restrictions on the movement of people of the region of Puglia, compulsory quarantine of the client/tourist who made the reservation or one of his guests communicated at the time of booking and already acquired in our information systems, all of which must explain effectiveness exclusively during the period of the booked stay.
The followingare not objective causes of cancellation: government restrictions of foreign governments, fear of travel, personal travel bans for reasons not related to the health emergency, vacation changes, loss of work, cancellation of a subjectively important event, cancellation of a flight.
Please note, despite the fact that BarbarHouse s.r.l. is a Travel Agency and Tour Operator does not apply package tours under any circumstances, but acts as a mere intermediary in tourist leases in accordance with the Law on Short Leases (D. L. 50/2017).
Therefore, BarbarHouse s.r.l.'s booking voucher does not constitute any eligible ticket for any airline.
Reservations with check-in by 31/12/2021
the customer/tourist will not lose the deposit paid and will have the double option of A) receive a voucher in the same amount as the amount paid.
Vouchers recognized in 2020 and new reservations made from January 01, 2020 with check-in from April 01, 2021
The tourist may cancel the reservation, by registered mail with return receipt in advance by fax to 0833 19 01 114 or by e-mail to info@perledipuglia.it, within 14 days from the date of arrival. In this case, he/she will forfeit the entire amount paid as a deposit. In the event that the cancellation of the reservation occurs in a time frame of less than 14 days prior to arrival, the customer, in addition to losing the deposit paid, will be required to pay to the company a penalty equal to 20% of the entire rent for a total of 50%.
Booking and cancellation policies for reservations arising from OTAs.
Reservations originating from booking.com, homeaway, airbnb, expedia and all other OTAs are subject exclusively to the booking terms and conditions provided for such OTAs. BarbarHouse s.r.l. being subject to the imposed booking conditions can do no more than follow up.
Policy published and valid until 01/02/2021
Policies related to bookings made until 01/02/2021 are shown here: covid-19 travel cancellation policy applied by BarbarHouse s.r.l. before 25/05/2020